At Mission Relief, we are committed to respecting your data privacy. The Data Protection Act 2018 (“DPA”) and Regulation (EU) 2016/679 of the European Parliament (the General Data Protection Regulation (“GDPR”) require that we provide you with information about how and why we use personal data. We aim to process information about you fairly, lawfully, and in a transparent manner and the aim of this document is to provide you with sufficient information for you to understand what we are doing with your personal data.
This policy also explains our commitment to protecting your personal data and your rights towards those data. Please read it carefully to understand our views and practices regarding your personal data and how we will use it.
For the purposes of the General Data Protection Regulations (GDPR) the Data Controller is: Mission Relief – Charity Registration Number 1198325.
Your rights regarding your data.
Under GDPR regulations, which came into effect on the 25th of May 2018, individuals have been given specific rights regarding their personal data. These rights are:
The right to be informed: Individuals have the right to be informed about the collection and use of their personal data.
The right of access: Individuals have the right to access their personal data.
The right to rectification: Individuals have the right to have inaccurate personal data rectified, or completed if it is incomplete.
The right to erasure: Individuals to have personal data erased, but this is not absolute and only applies if not required for legal or similar purposes.
The right to restrict processing: Individuals have the right to request the restriction or suppression of their personal data. This is not an absolute right and only applies in certain circumstances. When the process is restricted, we will place your data in a suppression list to ensure it is no longer used.
The right to object: Individuals have an absolute right to stop their data being processed in certain circumstances, such as for direct marketing.
When do we collect your personal data?
• When you make a donation to us.
• When you register for, or attend, one of our events / challenges, or enter one of our competitions / prize draws.
• When you contact us by email, telephone, letter or through our website.
• When you register to use a secure part of our website.
• When you subscribe to any of our updates or email newsletters.
• When you interact with us on our social media platforms.
• When you participate in a survey.
• When you report a problem or provide feedback about our website.
The information you give us may include your name, position, company, contact details (such as address, email address and phone number), your personal preferences, choices and requirements specific to particular requests or services, financial and credit card information.
With regard to each of your visits to our website, we may automatically collect the following information:
• Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, browser plug-in types and versions, operating system and platform;
• Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for’ page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our client service number.
Why we use your personal data.
The information we collect is used to ensure you receive the best service possible from us. Your data can be used in a variety of ways, for example:
• To process your donations and gift aid declarations.
• To keep you informed about our activities and ways to support us. Please note:
- We will only send you marketing materials by email, phone or SMS text if you have provided your consent. You can withdraw your consent at any time.
- We will not send you marketing materials by post if you have asked us to stop.
• To deal with your queries, requests and responses to our projects and campaigns.
• To send you confirmation of your donation, event and / or challenge registration.
• To improve our services; for example, if we are allowed, we may send you a survey to seek your feedback on our services.
• In order for Mission Relief to do what it does, we may from time to time be required to collect and process personal data in order to fulfil regulatory, legal or ethical requirements. This may include (but is not limited to) the verification of identity of individuals.
• To notify you about changes to our service/s.
• To improve our website to ensure that content is presented in the most effective manner.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To measure or understand the effectiveness of our communications to you and others, to ensure we deliver relevant, personalised communications.
In what situation do we collect personal data from other sources.
When you agree to support us through a third-party fundraising site such as (not limited to) JustGiving, MuslimGiving, LaunchGood, GoFundMe or Facebook Giving.
When we receive significant donations or support, we run a background check using publicly available sources and a third-party screening and due diligence service. We carry out background checks in accordance with our due diligence policies and procedures in order to protect our charitable interests.
Sharing your information
Mission Relief will never sell or lease your data.
If you have given us consent to contact you for marketing, information sharing purposes or due to what we deem as a legitimate interest, we may share your information with third parties such as:
- Mailing houses if we are allowed to send you marketing material in the post
- Email and text message service providers if you have allowed us to contact you via those means
- HRMC if you have selected to give Gift Aid with your donations
- Payment processing providers if you have made a credit or debit transaction online, via the phone, post or in person
- Event organisers, airlines and hotels if you have registered for a fundraising event in the UK or abroad
- Law enforcement agencies if we receive a valid request
- Due diligence checks to ensure no one is using our services for criminal activities
- Websites and software providers for the purposes of providing you the services you require, as well as improving our service in general
How long we keep hold of your personal data.
The length of time we keep data is dependent on the type of data it is but is generally only as long as necessary. Some data must be kept by law for a certain period. For example, information about donations eligible for Gift Aid must be kept for seven years to comply with HMRC regulations.
How we keep your data safe and secure?
All personal data is stored in a separate database that is encrypted both in transit and at rest. Staff access to personal data is highly restricted and we regularly review our security processes to ensure we are following best practices.
Requesting information that we hold about you
You can request the information we hold about you at any time by contacting Mission Relief on: info@localhost. Please note it can take up to 30 days to receive this information.
People who use our website.
In general, you can visit this Site without telling us who you are or revealing any information about yourself. Our web server may collect the IP addresses, not the email addresses, of visitors. In addition, there are portions of this Site where we may need to collect personal information from you for a specific purpose, such as making a donation.
The information collected from you is stored in the form of cookies and may include your name, address, telephone, or email address.
You can find out more about cookies and how we use them below.
What are cookies?
Cookies are small text files stored by your browser. They help websites to remember information about their users. This information often helps the site perform useful functions such as remembering which items have been added to your shopping cart. Cookies allow websites to remember your activity so they can recognise you when you use the site again in future and respond accordingly. This will mean you have a better, more personalised experience the next time you visit.
Cookies on our site are anonymous and do not contain any personal identifiable information.
Changing cookie preferences
You can update and change your cookie preferences at any time by clicking the link found in the footer of each page. To ensure you receive the best experience from Mission Relief and using this Site in particular, we suggest you use the recommended settings.
You can also use your browser to disable cookies through your web browser preferences.
Types of cookies we use:
Necessary cookies: Necessary cookies enable core functionality such as page navigation and donation payments. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Website Analytics: Analytical cookies help us to improve our website and user experience by collecting and reporting information on its usage.
Advertising: Advertising cookies help us to ensure the advertising you see from us is relevant to you. We use third party services to provide this advertising.